Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@kevscranes.com.au. Please note that returns will need to be sent to the following address: 170 Musgrave Road, Coopers Plains, 4108, QLD, AUSTRALIA 

If your return is accepted, you are to arrange return shipping at your cost, unless goods have been deemed faulty. Kev's Cranes will provide return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@kevscranes.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Consumer Gurantees

Under the Australian Consumer Law you are entitled to certain consumer guarantees in respect of goods purchased from us. These guarantees are called “Consumer Guarantees” and are not impacted by our Return Policy.

If you believe the Equipment you’ve purchased is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law.

In accordance with Australian Consumer Law, if the failure is minor, we may (at our discretion) repair the item, replace the item or refund you, within a reasonable time. If the item has a major failure, you may reject it and seek a refund or replacement.

The consumer guarantees do not apply where the item was damaged due to abnormal use or misuse, loss or damage and we will not provide a refund, exchange or repair in those circumstances.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@kevscranes.com.au.